Asda In Store Enquiries Customer Services Contact Us
0800 952 0101
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1m 48s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 11 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 86 options over 7 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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If you are calling about on online grocery or home shopping order If you are calling about an online grocery or home shopping order |
> |
If you want to talk to us about george.com or have a question about an electrical product If you want to talk to us about george.com or have a question about an electrical product |
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If you're calling about an order being delivered in the UK If you're calling about an order being delivered in the UK |
15s > |
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If you're calling about an order which is being delivered out of the UK If you're calling about an order which is being delivered out of the UK |
15s > |
If you're calling about an experience you've had in one of our stores or a product you bought there If you're calling about an experience you've had in one of our stores or a product you bought there |
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If you're calling about availability If you're calling about availability |
5s > |
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If you're calling about anything else If you're calling about anything else |
5s > |
If you're calling about Asda Money and our other Asda services If you're calling about Asda Money and our other Asda services |
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For our Asda money credit card For our Asda money credit card |
14s > |
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For Asda mobile For Asda mobile |
Additional personal information required |
19s |
For our insurance products For our insurance products |
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For over 50's life cover For over 50's life cover |
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If you're calling to take out a new plan If you're calling to take out a new plan |
47s > |
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If you're calling about an existing plan If you're calling about an existing plan |
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If you would like to discuss the level of your existing cover If you would like to discuss the level of your existing cover |
1m 0s > |
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If you're thinking of leaving Asda 50+ cover If you're thinking of leaving Asda 50+ cover |
1m 0s |
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For all other enquiries regarding your existing policy For all other enquiries regarding your existing policy |
1m 0s |
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If you have any other queries about Asda over 50's life cover If you have any other queries about Asda over 50's life cover |
29s > |
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For home insurance For home insurance |
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For a home insurance quote For a home insurance quote |
1m 1s > |
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To renew an existing policy or to speak to a colleague in our service team To renew an existing policy or to speak to a colleague in our service team |
1m 1s > |
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To make a claim on a policy beginning HDASD To make a claim on a policy beginning HDASD |
1m 1s > |
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To make a claim on a policy beginning HDNSA To make a claim on a policy beginning HDNSA |
1m 1s > |
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To speak to a colleague in our home emergency team To speak to a colleague in our home emergency team |
1m 1s |
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Hear the Options Again Hear the Options Again |
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For travel insurance For travel insurance |
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For a quote or to renew an existing policy For a quote or to renew an existing policy |
40s > |
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To speak to our customer service team To speak to our customer service team |
40s > |
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Speak to our claims team Speak to our claims team |
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For new claims For new claims |
46s > |
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For existing claims For existing claims |
46s |
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For pet insurance For pet insurance |
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For sales For sales |
40s > |
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For renewals For renewals |
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If your policy reference begins with the letters ASD If your policy reference begins with the letters ASD |
52s > |
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If your policy reference starts with anything else If your policy reference starts with anything else |
52s |
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For customer service For customer service |
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If your policy reference begins with the letters ASD If your policy reference begins with the letters ASD |
50s > |
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If your policy number reference starts with anything else If your policy number reference starts with anything else |
50s |
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For claims For claims |
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If you're calling to request a claim form If you're calling to request a claim form |
48s > |
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If you wish to speak to a claims colleague If you wish to speak to a claims colleague |
48s |
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For motor insurance For motor insurance |
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For car insurance For car insurance |
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To discuss a claim, report a breakdown or talk about windscreen cover To discuss a claim, report a breakdown or talk about windscreen cover |
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To report a new claim or discuss an existing claim To report a new claim or discuss an existing claim |
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If you are calling to report a new claim or to arrange services If you are calling to report a new claim or to arrange services |
1m 48s > |
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If you are calling about an existing claim and services are being provided If you are calling about an existing claim and services are being provided |
1m 48s |
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If you're calling about a query or change to your insurance policy If you're calling about a query or change to your insurance policy |
1m 48s |
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If you need breakdown assistance If you need breakdown assistance |
1m 20s |
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For windscreen cover For windscreen cover |
1m 20s |
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If you are looking you are looking to make a change, cancel you policy or discuss any of the policy details If you are looking you are looking to make a change, cancel you policy or discuss any of the policy details |
1m 20s |
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If you already have car insurance with us or to request proof of no claims discount If you already have car insurance with us or to request proof of no claims discount |
1m 3s |
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If you don't have insurance with us and are looking to insure your car If you don't have insurance with us and are looking to insure your car |
1m 3s |
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For van insurance For van insurance |
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To discuss a claim, report a breakdown or to talk about windscreen cover To discuss a claim, report a breakdown or to talk about windscreen cover |
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To discuss a new existing vehicle insurance claim To discuss a new or existing vehicle insurance claim |
1m 5s > |
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For breakdown assistance For breakdown assistance |
1m 5s |
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To use your windscreen cover To use your windscreen cover |
1m 5s |
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To buy a new policy To buy a new policy |
55s |
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To discuss your renewal To discuss your renewal |
55s |
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For all other enquiries For all other enquiries |
55s |
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For motorbike insurance For motorbike insurance |
43s > |
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For caravan insurance For caravan insurance |
43s > |
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For motor home insurance For motor home insurance |
43s > |
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For our other Asda services For our other Asda services |
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For Asda travel money For Asda travel money |
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For information on today's exchange rate For information on today's exchange rate |
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If you would like to know an alternative exchange rate If you would like know an alternative exchange rate |
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For the service advertised on an ATM screen For the service advertised on an ATM screen |
1m 10s > |
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On an in store leaflet On an in store leaflet |
1m 10s |
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On an email On an email |
1m 10s |
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If you are aware of this service from anywhere else If you are aware of this service from anywhere else |
1m 10s |
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Place an order Place an order |
56s |
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To place an order To place an order |
47s > |
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If you're experiencing difficulties ordering online If you're experiencing difficulties ordering online |
47s > |
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To enquire about an existing order To enquire about an existing order |
47s > |
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For tyres For tyres |
30s > |
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For breakdown For breakdown |
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To talk to us about your existing cover To talk to us about your existing cover |
45s |
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If you'd like to join us for breakdown If you'd like to join us for breakdown |
44s > |
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If you're thinking of leaving us If you're thinking of leaving us |
44s |
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If you need breakdown assistance If you need breakdown assistance |
44s > |
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For contact lenses online For contact lenses online |
30s > |
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For photo team For photo team |
30s > |
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For child trust fun For child trust fund |
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If you'd like to discuss your existing Asda Child Trust Fund If you'd like to discuss your existing Asda Child Trust Fund |
38s > |
Last Updated: February 2017 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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