Rate the service you received when you called

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• APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
• The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
• Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
• I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex
• Sometimes, the list of menus doesn't even cover the option I need.. I think there should be an option to speak to someone on every level.Lorna, UK
• Heard about you via the Daily Mail, great idea! I like speaking to a human on the other end of the phone. Too often the automated menus are long and not even concerned with the issue I have or information I wish to know.Very frustrating. Companies would do much better to not bother with these systems.Mike