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Feedback
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
Heard about you via the Daily Mail, great idea! I like speaking to a human on the other end of the phone. Too often the automated menus are long and not even concerned with the issue I have or information I wish to know.Very frustrating. Companies would do much better to not bother with these systems.Mike
This site has saved me time and money when calling various customer service lines. It's so much easier to just Press Ahead through the options - good work!Dave, UK
I'm so glad I found out about PleasePress1.com by watching Rip Off Britain ! I call student finance about 2-3 times a month and now I can save money and time..! Gemma, UK
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