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Blog - 2014

  • Our Cracking Christmas Guide

    Our Cracking Christmas Guide

    Every Christmas, amongst the celebrations and festivities you can always expect a few hiccups. Whether its a faulty present, or a missing food order, at such a busy time of year customer service issues can seem inevitable. But never fear, we've compiled a handy list of numbers and phone menu options to guide you through this season smoothly. ...More

  • What happened to the service in Customer Service?

    What happened to the service in Customer Service?

    What's happened to the service in customer service? Do we live in a culture of 'serve yourself, solve it yourself'?...More

  • Customer Engagement Summit

    Customer Engagement Summit

    I was invited to the Customer Engagement Summit held at Victoria Park Plaza at the end of November. There were an amazing number of delegates, nearly 600, and most major companies seemed to be there. I now attend many industry events and it’s always great to hear, on behalf of UK consumers, the many good things that companies are doing to try to help their customers and improve their experience....More

  • Young Enterprise

    Young Enterprise

    I had the pleasure of attending the Young Enterprise and PFEG merger event at Admiralty House this week....More

  • Please Press 1 on Rip Off Britain

    Please Press 1 on Rip Off Britain

    Please Press 1 features on popular BBC programme 'Rip Off Britain'...More

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