Previous Indexes

A Nation Of "Stall Centres" - Introducing The UK's First 'Phone Rage Index'

The previous Phone Rage Index can be found here

24th Aug 2018
New scam phishing for your data via HMRC
Scam Alert - text from HM.GOVT Unique Reference No: UK7168. We have recalculated your fiscal activity for the year 20...More
7th Jun 2017
Tesco Credit Card Expiry Dates
Beware of underhand Tesco Credit Card expiry date notification... Have you made a balance transfer to an interest fre...More
25th Apr 2016
What’s the True Cost?
One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More

Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
Heard about you via the Daily Mail, great idea! I like speaking to a human on the other end of the phone. Too often the automated menus are long and not even concerned with the issue I have or information I wish to know.Very frustrating. Companies would do much better to not bother with these systems.Mike
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
I'm so glad I found out about PleasePress1.com by watching Rip Off Britain ! I call student finance about 2-3 times a month and now I can save money and time..! Gemma, UK