One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More
This is a fantastic idea as it saves the customer time, especially for people like me whose brains switch off whilst listening to menu options! I often have to go over them several times! Sue
Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
It seems that companies are trying to save themselves money at the expense of my phone billMatt, Brighton
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
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