Blog
Please Press 1 features in Wired Magazine
Please Press 1 features in Wired Magazine......More
Please Press 1 announces pilot collaboration with WeQ4U…
If automated phone menus are the nations pet hate, then next on the list is surely the costly rates of customer service numbers. Currently, 0845 and 0870 numbers are a common sight on the 'contact us' pages of many websites. It adds insult to injury that we are charged for receiving customer service......More
Nigel's 12 Xmas Wishes
My 12 Xmas Wishes for the designers of phone menus -perhaps they can become new year resolutions for them all.......More
12 codes of Christmas - the Crackers and the Turkeys
Nigel has compiled his twelve codes of Christmas; selected for being the helplines Nigel forecasts will be among the busiest this Yuletide, from the big supermarkets and retailers to the home entertainment giants....More
Serving the nation - A new Channel 4 Documentary Series
Do you have a complaint about service you have recently received? Channel 4 want to hear from you......More