Monarch MONARCH AIRLINES CAA POST ADMINISTRATION HELP LINE

ONLY CALL IF FLYING IN NEXT 48 HOURS: You will hear the following message and then have your call answered or get in a queue - we were answered straight away (09.30 2/10/17) which was impressive. "The CAA and government are arranging new flights for all Monarch passengers due to fly back to the UK on or before the 15th of October. We will endeavour to schedule these flights as close as possible to the original date and time of your return flight. Your holiday will not be cut short. ATOL protected customers will be flown back to the UK free of charge even if their return flight is after the 15th of October. New flights are being arranged in order of your original date and time of departure. This is a major operation however and although the CAA is working around the clock to organise these flights for 100,00 affected customers, there may be some delays to flights and people may have to fly home a little later than they planned. Details of these flights will be provided on our dedicated website monarch.caa.co.uk as and when they are confirmed. Our priority is for customer who are due to fly back in the next 48 hours. If you are due to fly back to the UK after this, do not worry and continue to enjoy your holiday as planned. Check our website at monarch.caa.co.uk. Do not go to the airport before your flight details are confirmed on the website as airport staff will not be able to arrange flights for you."

YOU WILL NOT HAVE YOUR CALL ANSWERED BUT WILL HEAR THIS MESSAGE: "We are currently undertaking calls from passengers who were originally scheduled to return to the UK within the next 48 hours information about new flights back to the UK will be available on the CAA website Monarch.CAA.co.uk we strongly recommend that you check the website a minimum of 48 hours before your original flight time When you have identified your new flight please make a note of your new flight number and your local flight departure time,These new flights will use a different flight number from your original booking. All customers will need to check in at the airport for your new flight even if you have previously checked in online as we will need to issue with a new boarding pass."

If you're not sure whether or not you're ATOL protected please check your travel documentation for an ATOL certificate, which names the company through which you are ATOL protected. More information is available on Monarch.caa.co.uk .If your holiday or air travel is ATOL protected we are taking steps to ensure customers can continue to stay in your existing accommodation until your new flight departure day. We are liaising with hoteliers to arrange this. If you having problems with your hotel please stay on the line and speak to an agent. If you booked with a company outside of the Monarch group and your new flight is scheduled to depart later than your original flight you will need to organise additional nights in your accommodation. Please speak to the company you made your booking with for assistance. If you have booked your own hotel or Villa please find alternative accommodation. You may be able to claim a refund from your travel insurer or debit or credit card company make sure you catch an itemised receipt and if you're paying cash get the accommodation provided to confirm this is how you paid on your receipt. Go to Monarch.CAA..co.uk for further information.