Heathrow Airport Telephone Information service
0844 335 1801
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1m 8s
This service receives our lowest 1 Star rating due to the very poor customer experience created by 105 options over 5 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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For flight information and connections For flight information and connections |
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Arrivals For arrivals |
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If you have the flight number If you have the flight number |
Please enter your flight number |
20s > |
If you know the scheduled arrival time If you know the scheduled arrival time |
Please enter your flight arrival time |
20s > |
Hear the Options Again Hear the Options Again |
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Departures For departures |
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If you have the flight number If you have the flight number |
Please enter your flight number |
20s > |
If you know the scheduled departure time If you know the scheduled departure time |
Please enter the scheduled departure time |
20s > |
Information on connections For information on connections |
13s > |
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Hear the Options Again Hear the Options Again |
For information on getting to the airport, car parking and check in For information on getting to the airport, car parking and check in |
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Information on getting to the airport including sat nav details For information on getting to the airport including sat nav details |
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Airport address For the airport address |
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Terminal 1 For Terminal 1 |
44s > |
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Terminal 3 For Terminal 3 |
Please enter your flight arrival time |
44s > |
Terminal 4 For Terminal 4 |
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Terminal 5 And for Terminal 5 |
44s > |
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Heathrow Express For Heathrow Express |
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Pre-book your tickets To pre book your tickets |
37s > |
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All other enquiries For all other enquiries |
37s > |
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Coach travel For coach travel |
30s > |
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London Underground For London Underground |
30s > |
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Car parking For car parking |
16s > |
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Information relating to check in And for information relating to check in |
16s > |
For information on getting to the airport, car parking and check in, police and immigration For information on getting to the airport, car parking and check in, police and immigration |
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Information relating to security at the airport including preparing for security, prohibited items and hand baggage For information relating to security at the airport including preparing for security, prohibited items and hand baggage |
24s > |
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ID requirements For ID requirements |
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Information relating to checked in baggage For information relating to checked in baggage |
24s > |
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Customs,police and immigration And for customs,police and immigration |
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Customs For customs |
33s > |
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Police For police |
33s > |
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Immigration And for immigration |
33s > |
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Hear the Options Again Hear the Options Again |
For airlines information or special assistance For airlines information or special assistance |
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Information which must be provided by your airline including reconfirmation of flights,transportation of animals,airline specific baggage allowances and terminal information For information which must be provided by your airline including reconfirmation of flights,transportation of animals,airline specific baggage allowances and terminal information |
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Airlines beginning with letters A-L For airlines beginning with letters A-L |
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American Airlines For American Airlines |
1m 4s > |
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Helpful Hint - The number for American Airlines is 0844 499 7300
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British Airways For British Airways |
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Helpful Hint - The number for British Airways is 0844 493 0787
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BMI For BMI |
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Helpful Hint - The number for BMI is 0844 848 4888
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Cathay Pacific For Cathay Pacific |
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Helpful Hint - The number for Cathay Pacific is 0208 834 8888
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Continental Airlines For Continental Airlines |
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Helpful Hint - The number for Continental Airlines is 0845 607 6760
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Elal For Elal |
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Helpful Hint - The number for Elal Airways is 0207 121 1400
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Emirates For Emirates |
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Helpful Hint - The number for Emirates is 0844 800 2777
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Lufthansa And for Lufthansa |
1m 4s > |
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Helpful Hint - The number for Lufthansa is 0871 945 9747
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Other airlines For other airlines |
1m 4s > |
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Airlines beginning with letters M-Z And for M-Z |
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Qantas For Qantas |
1m 0s > |
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Helpful Hint - The number for Qantas airways is 0845 774 7767
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South African Airways For South African Airways |
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Helpful Hint - The number for South African Airways is 0871 722 1111
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Thai Airlines For Thai Airlines |
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Helpful Hint - The number for Thai Airlines is 0844 561 0911
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United Airlines For United Airlines |
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Helpful Hint - The number for United Airlines is 0845 844 4777
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US Airways For US Airways |
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Helpful Hint - The number for US Airways is 0845 600 3300
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Virgin Airways And for Virgin Airways |
1m 0s > |
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Helpful Hint - The number for Virgin Airways is 0844 874 7747
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Other airlines For other airlines |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Information regarding the airlines special assistance For information regarding the airlines special assistance |
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Airline contact number section To be directed to our airline contact section |
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Airlines beginning with letters A-L For airlines beginning with letters A-L |
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American Airlines For American Airlines |
1m 8s > |
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Helpful Hint - The number for American Airlines is 0844 499 7300
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British Airways For British Airways |
1m 8s > |
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Helpful Hint - The number for British Airways is 0844 493 0787
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BMI For BMI |
1m 8s > |
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Helpful Hint - The number for BMI is 0844 848 4888
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Cathaypacific For Cathaypacific |
1m 8s > |
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Helpful Hint - The number for Cathay Pacific is 0208 834 8888
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Continental Airlines For Continental Airlines |
1m 8s > |
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Helpful Hint - The number for Continental Airlines is 0845 607 6760
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Elal For Elal |
1m 8s > |
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Helpful Hint - The number for Elal Airways is 0207 121 1400
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Emirates For Emirates |
1m 8s > |
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Helpful Hint - The number for Emirates is 0844 800 2777
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Lufthansa And for Lufthansa |
1m 8s > |
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Helpful Hint - The number for Lufthansa is 0871 945 9747
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Other airlines For other airlines |
1m 8s > |
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Airlines beginning with letters M-Z And for M-Z |
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Qantas For Qantas |
57s > |
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Helpful Hint - The number for Qantas airways is 0845 774 7767
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South African Airways For South African Airways |
57s > |
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Helpful Hint - The number for South African Airways is 0871 722 1111
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Thai Airlines For Thai Airlines |
57s > |
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Helpful Hint - The number for Thai Airlines is 0844 561 0911
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United Airlines For United Airlines |
57s > |
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Helpful Hint - The number for United Airlines is 0845 844 4777
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US Airways For US Airways |
57s > |
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Helpful Hint - The number for US Airways is 0845 600 3300
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Virgin Airways And for Virgin Airways |
57s > |
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Helpful Hint - The number for Virgin Airways is 0844 874 7747
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Other airlines For other airlines |
57s > |
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Speak to one of our operators If you'd like to speak to one of our operators |
30s > |
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Hear the Options Again Hear the Options Again |
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For lost baggage or other property For lost baggage or other property |
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Lost property in the airport For lost property in the airport |
18s > |
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Helpful Hint - Please redial 0844 824 3115 or International callers please call 0044 203 761 1800
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Lost property in the aircraft For lost property in the aircraft |
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Airlines beginning with letters A-L For airlines beginning with letters A-L |
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American Airlines For American Airlines |
1m 2s > |
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Helpful Hint - The number for American Airlines is 0844 499 7300
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British Airways For British Airways |
1m 2s > |
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Helpful Hint - The number for British Airways is 0844 493 0787
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BMI For BMI |
1m 2s > |
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Helpful Hint - The number for BMI is 0844 848 4888
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Cathaypacific For Cathaypacific |
1m 2s > |
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Helpful Hint - The number for Cathay Pacific is 0208 834 8888
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Continental Airlines For Continental Airlines |
1m 2s > |
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Helpful Hint - The number for Continental Airlines is 0845 607 6760
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Elal For Elal |
1m 2s > |
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Helpful Hint - The number for Elal Airways is 0207 121 1400
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Emirates For Emirates |
1m 2s > |
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Helpful Hint - The number for Emirates is 0844 800 2777
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Lufthansa And for Lufthansa |
1m 2s > |
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Helpful Hint - The number for Lufthansa is 0871 945 9747
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Other airlines For other airlines |
1m 2s > |
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Airlines beginning with letters M-Z And for M-Z |
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Qantas For Qantas |
58s > |
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Helpful Hint - The number for Qantas airways is 0845 774 7767
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South African Airways For South African Airways |
58s > |
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Helpful Hint - The number for South African Airways is 0871 722 1111
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Thai Airlines For Thai Airlines |
58s > |
|
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Helpful Hint - The number for Thai Airlines is 0844 561 0911
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United Airlines For United Airlines |
58s > |
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Helpful Hint - The number for United Airlines is 0845 844 4777
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US Airways For US Airways |
58s > |
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Helpful Hint - The number for US Airways is 0845 600 3300
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Virgin Airways And for Virgin Airways |
58s > |
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Helpful Hint - The number for Virgin Airways is 0844 874 7747
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Other airlines For other airlines |
58s > |
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Lost property on the Heathrow Express For lost property on the Heathrow Express |
18s > |
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Lost property on public transport And for lost property on public transport |
18s > |
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For information on travel agents, tourist information and car hire For information on travel agents, tourist information and car hire |
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Book flights and hotels To book flights and hotels |
11s > |
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Tourist information For tourist information |
11s > |
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Helpful Hint - Tourist information about London can be provided by Visit London. They can be contacted on 08701 566 366 or at their website visitlondon.com
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Car hire And for car hire |
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Avis For Avis |
31s > |
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Europcar For Europcar |
31s > |
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Enterprise For Enterprise |
31s > |
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Budget For Budget |
31s > |
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Hertz For Hertz |
31s > |
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Alamo For Alamo |
31s > |
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National And for National |
31s > |
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Last Updated: July 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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