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  • Customer Engagement Summit

    Customer Engagement Summit

    I was invited to the Customer Engagement Summit held at Victoria Park Plaza at the end of November. There were an amazing number of delegates, nearly 600, and most major companies seemed to be there. I now attend many industry events and it’s always great to hear, on behalf of UK consumers, the many good things that companies are doing to try to help their customers and improve their experience....More

  • Young Enterprise

    Young Enterprise

    I had the pleasure of attending the Young Enterprise and PFEG merger event at Admiralty House this week....More

  • Please Press 1 on Rip Off Britain

    Please Press 1 on Rip Off Britain

    Please Press 1 features on popular BBC programme 'Rip Off Britain'...More

  • The perils of on hold and piped music

    The perils of on hold and piped music

    We all know the dread of hanging on the phone to a supplier, whilst loop after loop of incessant hold music assaults our eardrums. When you are on the end of a telephone receiver, there really is no escape. But how do you feel about music played to you whilst you shop?...More

  • Top 6 tips to help the hard of hearing tackle Automated Phone Menus

    Top 6 tips to help the hard of hearing tackle Automated Phone Menus

    Since the launch of PleasePress1.com in May 2013, I've been inundated with feedback about the difficulties that automated phone menus cause us all.However, I have been particularly pleased to receive great feedback from those who are hard of hearing......More

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