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  • New EU Phone Menu Directive Welcomed

    New EU Phone Menu Directive Welcomed

    MEPs and the Council of the European Union have agreed that all companies will be obliged to remove or standardise their phone menus (technically known as IVRs) to provide an easier phone menu navigation throughout Europe as part of a provisional deal on creating a common and less frustrating customer experience....More

  • Featured Business – Wild Parsley & the MultiBack Bra

    Featured Business – Wild Parsley & the MultiBack Bra

    From the early days of starting PleasePress1, I have appreciated how valuable it is to receive support from other companies - not only from the 300+ big brands we feature, but also suppliers and small to medium (SME) size enterprises that are just getting going. I am a big fan of the Young Enterprise scheme, but also support the 'Older' Enterprise scheme; where people of all ages have found a passion for creating a great new innovative product or service and not just talked about it, but actually made it happen......More

  • New Government crackdown on nuisance calls

    New Government crackdown on nuisance calls

    Last week saw a landmark ruling from the Government. Until now, many firms carrying out repeated nuisance calls were able to evade prosecution via a loophole which demanded that victims must prove they have suffered 'substantial damage and distress' as a result of the calls....More

  • Valentine Customer Service Champions

    Valentine Customer Service Champions

    This Valentines Day, we asked you to vote for the companies you LOVE. And vote you did! It was great to see that there really are companies out there who deliver service to make you smile. Who were your winners? ...More

  • EE charges customers 50p to jump long customer service queues

    EE charges customers 50p to jump long customer service queues

    Back in August 2014, EE introduced a service that enables customers to jump call centre queues if they pay a surcharge of 50p. Is this right? Should consumers have to pay more to get an acceptable standard of service?...More

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