Phoning Call Centres? Get through their menus quickly

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  • Is it now easier than ever to switch broadband provider?

    Is it now easier than ever to switch broadband provider?

    Have you ever thought about switching broadband provider, but been put off by the hassle of the process? There may now be a simpler way....More

  • A tale of woe from a Sky customer

    A tale of woe from a Sky customer

    Last time you were on a company website, searching for a Customer Service phone number, you no doubt saw the option to 'chat online'. It's supposed to be quicker and easier than calling; however, as the Daily Mail reports, one Sky customer found out recently that it's not always a better option!...More

  • New EU Phone Menu Directive Welcomed

    New EU Phone Menu Directive Welcomed

    MEPs and the Council of the European Union have agreed that all companies will be obliged to remove or standardise their phone menus (technically known as IVRs) to provide an easier phone menu navigation throughout Europe as part of a provisional deal on creating a common and less frustrating customer experience....More

  • New Government crackdown on nuisance calls

    New Government crackdown on nuisance calls

    Last week saw a landmark ruling from the Government. Until now, many firms carrying out repeated nuisance calls were able to evade prosecution via a loophole which demanded that victims must prove they have suffered 'substantial damage and distress' as a result of the calls....More

  • Valentine Customer Service Champions

    Valentine Customer Service Champions

    This Valentines Day, we asked you to vote for the companies you LOVE. And vote you did! It was great to see that there really are companies out there who deliver service to make you smile. Who were your winners? ...More

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