European Parliament to bribe British public to stay in the EU by outlawing automated phone systems. In the run up to...More
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
This site has saved me time and money when calling various customer service lines. It's so much easier to just Press Ahead through the options - good work!Dave, UK
If a company makes it too difficult for me to contact them I will take my business elsewhere. Big companies should support this site.David, Glasgow
The big problem is all the levels of options you have to go through. It's great to see the menu before I even call so I can check what I need is actually an option !Ben, Romsey UK
APMs are incredibly annoying, especially when you are paying for the call. I frequently give up.Mandy, UK
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
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