One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More
Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
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