One of the most popular ways to get a deal these days is to use comparison websites, which claim to help you save up ...More
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
" I just want to hear the options not comments like 'just so we can get you to where you want to be' or 'your call is important to us' or even 'did you consider using our website' all comments wasting my time and giving the company more time before they connect you."Pat
I resent organizations, in particular HMRC, wasting my time by doing 'commercials' between menu selections. e.g. 'Did you know that....?'Hayley, Chelmsford
I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex
This is a fantastic idea as it saves the customer time, especially for people like me whose brains switch off whilst listening to menu options! I often have to go over them several times! Sue
The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
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