How hard do you find it to contact companies' customer service departments or spent searching for the right phone num...More
By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
" I just want to hear the options not comments like 'just so we can get you to where you want to be' or 'your call is important to us' or even 'did you consider using our website' all comments wasting my time and giving the company more time before they connect you."Pat
Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex
It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
The impersonality of the Automated Phone Menus make me feel less valued as a customerBrian, UK
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